I recently used the new app to lodge a complaint - and will keep you posted as to the outcome.

So far, emails have been going backward and forward for the past month and nothing much else has happened    Try and phone one of the investigators - you will always get a answerphone, and if you leave a message no one will ever return your call.

The complaint I laid was serious - has serious repercussions and needed to be rectified immediately as there was serious risk of harm to the homeowner - and was against a registered plumber - and no, I was happy to use my name as the complainant.