hi guys/A1, be carefull not to give bad advice:-.. cheers, The Board's general complaint resolution policy provides a framework for addressing complaints of tradespeople who consider that they have been disadvantaged by an action, order or decision of the Board under the 2006 Act.

Disadvantage may have resulted, for instance, from one or more of the following:
•poor or unlawful decision-making;
•lack of consistency;
•inefficiency/ineffectiveness;
•poor communication; and
•lack of accountability